Sign In


FAQ’s


Ethical & Sustainable

 

What does sustainable fashion mean?

Sustainable fashion, is a part a growing design philosophy and trend of sustainability, the goal of which is to create a system which can be supported indefinitely in terms of environmentalism and social responsibility. Other terms used are eco fashion, green fashion, responsible fashion, fashion with a conscience…the list goes on and on. Confused? We were too and tend to use the term ethical. Here at Real Grace, we are especially interested in social responsibility and the impact the manufacturing process has on people.
 

What are your sourcing policies?

Every company we work with is checked for their ethical policies. We source fabrics from one awarding winner ethical supplier. This supplier only sells ethical, organic or fair trade fabrics. We source lace locally. T-shirt printing is done in the UK with a specialist printer who uses water based ink.
 

Why do you use organic fabric?

We specifically use organic cotton because none organic cotton leads to death and illness for the cotton workers. It’s not good for the environment of course either. Organic cotton is kinder on the wearer’s skin too. We’re guessing that our customers prefer not to have traces of chemical fertiliser and pesticide in their clothes!
 

Do you use any fabric which is not organic?

We use fabrics made with bamboo and at the moment bamboo is not certified as organic but it grows rapidly with little water and no chemical cocktail!
 

What is your policy regarding Fairtrade?

We love and support the fairtrade movement. If we can source good cloth which is certified as Fairtrade, we do. At the heart of our whole philosophy is treating people with respect so even if a cloth isn’t certified as Fairtrade, we have done everything possible to make sure we have lived up to the principles of trading fairly.
 

What is slow fashioned?

Slow fashion is about slowing down the use of raw materials and appreciating good quality. It also celebrates personal style over fast fashion where there’s a crazy rush to reproduce a style which is here today and gone tomorrow. Here at Real Grace, we love slow fashion and this does not have to mean any kind of compromise of beautifully chic clothes.
 

What is your policy regarding packaging?

Put simply, we use as little as possible. We present our clothes, wrapped carefully in tissue paper which can easily be re-used or recycled. We currently don’t add unnecessary swing tickets to our garments. We do use plastic garment mail sacks as they have been reclaimed from another business. As with all of our ethical/sustainable policies we are constantly looking for best practice.
 

Order Process

 

What size am I?

We know that the lack of sizing consistency across different brands drives you crazy. We can’t control the others but we can give clear information about Real Grace sizing and keep it logical and consistent. Size Guide for real grace
 

How do I pay?

Our payments are processed through paypal which means you can use a paypal account or a debit/ credit card. Just follow the instructions on the screen. If you have a problem, don’t hesitate to contact us.
 

How will my order be sent?

Via Royal Mail at no additional cost so that the price you see is the price you pay.
 

What is the returns policy?

If you are less than delighted with your item/s  for any reason, you can return it/them unused and in  the original condition within 28 days of receipt for an exchange or refund of the purchase price. Please make sure you include your contact details on the bottom of the returns paperwork. We aim to deal with all returns within 48 hours of receipt. If this is not possible, we will contact you. We are a small business so cannot always be available on the telephone but if you would like to speak to an adviser, please send your telephone number by e-mail or with your return and we will be happy to call you. We advise obtaining a proof of postage certificate free of charge from the Post Office. It will be impossible to help you with your return without your item or proof of postage.
 

Long Term Satisfaction Policy (after 28 day exchange period)

This is in addition to your statutory rights. Our clothes are designed to wash and wear with ease and stay with you for many seasons. If you are feeling dissatisfied for any reason, please contact us in the first instance by e-mail. Explain your issue and we will either repair, replace (if still available) or refund the purchase price, if we agree with you. We value your business and  prize good customer service so we will be happy to receive your feedback.
 

Something we didn’t answer for you?

Just send us an e-mail or fill out the contact form and we’ll be happy to answer your questions.